Benefits:

Bonus based on performance
Competitive salary
Free food & snacks
Paid time off

Dispatcher/Customer Service Representative

As a Dispatch/Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls, scheduling service calls to meet customer requirements, and dispatching technicians to jobs. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

This position is 8:00 am to 3:00 pm Monday - Friday with occasional weekends as needed.

Responsibilities:

Receive incoming calls in a professional and courteous manner.
Enter call details accurately and promptly into Service Titan.
Prioritize and coordinate the scheduling of services based on customer requirements.
Dispatch technicians to job locations efficiently.
Close out completed jobs using information provided by technicians.
Coordinate any schedule delays with both customers and service technicians.
Perform additional duties as necessary to support the team and meet customer needs.
Make customer follow-up calls.

Requirements:

Must thrive in a fast-paced environment and remain calm under pressure.
Minimum one year of office/phone experience.
Excellent written and verbal communication skills.
Strong attention to detail with exceptional data entry skills.
Positive attitude and passion for providing outstanding customer service.
Ability to work both independently and as part of a team.
Flexibility to work occasional Saturday or Sunday shift.

About Us:

We are committed to upholding a service philosophy that prioritizes respect, courtesy, and exceptional customer service. As a key member of our team, you will play a crucial role in ensuring that our customers receive the support and assistance they need in a timely and professional manner.

Compensation: $17.00 - $19.00 per hour

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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